دکتر رویا رحیمی

Dr. Roya Rahimi
Lecturer in Tourism, Hospitality and Event Management
Department of Marketing, Innovation, Leisure and Enterprise (MILE)
University of Wolverhampton
Business School
United Kingdom

Biography
Roya completed her PhD in Tourism and Hospitality Management in 2013. She joined University of Wolverhampton, Business School as a lecturer in September 2014 where she teaches across tourism, hospitality, leisure and events subject areas.
Her research interests are Customer Relationship Management (CRM), Organizational Culture, Human Resource Management, Gender Gaps and Equality and Diversity in Higher Education. Her work has been presented at various international conferences and has been published in a variety of journals and book chapters. She has experience of applying for national/international grants and H2020 funds.Her industry experience includes seven years' experience working in the hotel industry in number of international hotels in various countries.Roya is fluent in three languages (English, Turkish and Persian) and has familiarity with European and Asian cultures.
Roya is a fan of using technology in her classes and uses simulating hospitality property management software for bringing the practice into theory and make students familiar with real work experiences. She believes that high quality teaching, strong research and industry partnership go hand in hand given the application aspect of the tourism and hospitality field. She was nominated as inspirational lecturer of the year in 2015.

Academic qualifications

PG Cert in Teaching & Learning in Higher Education (2014-2015)
Doctor of Philosophy in Tourism and Hospitality Management, Dokuz Eylul University, Turkey (2013).
Visiting Scholar in Tourism and Hospitality Management, University of Wolverhampton, United Kingdom (2010).
Master of Science in Tourism and Hospitality Management, Lulea University of Technology, Sweden (2008).
Bachelor of Business (Hons), (2006).

Teaching interests
Roya teaches across tourism, hospitality, leisure and events subject areas. Her main teaching interests include contemporary issues in tourism and hospitality management, strategic management in leisure businesses, hospitality property management, service marketing and tourism and hospitality foundations.

Professional body membership and roles
Fellow of Higher Education Academy (FHEA)
Member of Institute of Travel and Tourism (ITT)
Member of Institute of Hospitality (IoH)


Research interests
Roya’s research interests include Customer Relationship Management (CRM), organisational culture, human resource management, consumer behaviour, teaching and learning in tourism and hospitality, gender, equality and diversity.

External academic roles
Visiting Fellow and Director of Studies  -  Joint PhD programme of Cardiff Metropolitan University and London School of Commerce (LSC)
External Examiner at Ulster University
Editorial Advisory Board of Scholedge: International Journal of Business Policy & Governance (SIJBPG)

Reviewer
International Journal of Contemporary Hospitality Management (IJCHM)
European Journal of Tourism Research (EJTR)
Anatolia: An International Journal of Tourism and Hospitality Research
Journal of Service Theory and Practice

Scientific committee member
Technical committee chair of International Conference on Innovation in Business, Economics & Marketing Research (IBEM’14), December 2014, Monastir – Tunisia.
Advisory Committee Chair of the 3rd International Conference on Business, Economics, Marketing & Management Research (BEMM-2015), November 6-8, 2015, Hammamet– Tunisia.

Publications
Peer-reviewed journal papers
Rahimi, R. Kozak,M., (Forthcoming 2017). Impacts of Customer Relationship Management Implementation on Customer Satisfaction in Hotels: Case of a Budget Hotel Chain in the UK. Journal of Travel & Tourism Marketing.
Shahvali, M., Beesley, LG., Rahimi, R., Shahvali,R. (Forthcoming 2016). Measuring empathy within hotel employees. Anatolia. An International Journal of Tourism and Hospitality Research.
Rahimi, R. Gunlu, E., (Forthcoming 2016). "Implementing Customer Relationship Management (CRM) in Hotel Industry from an Organizational Culture Perspective: Case of a Chain Hotel”. International Journal of Contemporary Hospitality Management, 28 (4).
Kulbulova,A., Hussain,K., Rahimi,R., Ekiz,E., (2015) "Residents' Perception of Tourism Development in Almaty, Kazakhstan”, Tourism Development Journal, 13(1), pp. 1-14.
Rahimi, R., Bozkurt, A., Robinson, P. (2015). Impact of Customer Relationship Management (CRM) on Customer Satisfaction and Loyalty: Case of a Chain Hotel in Iran. Tourism Dimensions. 2 (1), 91-106.
Nadda, V., Rahimi, R., Dadwal, S., Singh, U. (2014), "Impact of HR Practices on Employee’s Performance: Case of UK Hotel Industry”. Journal of Hospitality & Tourism, 12, (2). 88-109.
Gunlu. E, Pala, T and Rahimi, R. (2014). "The Effects of Societal Values and Religion on Women’s Career Life: Comparison of Turkey and Iran". Institute of Public Administration for Turkey and Middle East (TODAIE). 47 (1), 131-151.
Rahimi, R. (2014) "Organisational Culture Perspective and Implementing Customer Relationship Management (CRM) in Hotel Industry: Case of a Chain Hotel in the UK”. Doctoral Dissertation Summary. European Journal of Tourism Research, 8. 162-165.

Book chapters
Ivanova,M., Rahimi,R., (Forthcoming 2016) "Nature and Definition of Hotel Chains”, in Ivanov,S., Ivanov, M., Magnini,V:  Handbook of Hotel Chain Management. The UK: Routledge.
Rahimi, R. Nadda, V. and Muldiwa, D. (Forthcoming 2016), Motivations of Asian Students to Study Tourism and Hospitality in the UK: Case of Indian, Bangladeshi, Pakistani and Nepali Students. In, Kozak, M and Kozak, N: Tourism And Hospitality Management: Emerald Book Series.
Povey,G. Rahimi, R. Heitmann, S. (2nd Edition Forthcoming 2016). Travel, Society and Culture. In: Robinson, P: Operations Management in the Travel Industry: Cabi.
Rahimi, R., Nadda, V., and Wang, H. (2015). CRM in Tourism. In: Ray, N. Emerging Innovative Marketing Strategies in the Tourism Industry. Pennsylvania: IGI Global.
Rahimi, R. (2012). Economics of Tourism. In: Robinson, P. Tourism: The Key Concepts. Oxan: Routledge. pp 61-63.
Rahimi, R. (2012).  Tourism Supply and Demand. In: Robinson, P. Tourism: The Key Concepts. Oxan: Routledge. pp 250-253.
Gunlu, E., and Rahimi, R (2012). Human Resource Management. In: Robinson, P. Tourism: The Key Concepts. Oxan: Routledge. pp 103-105.
Gunlu, E., and Rahimi, R (2012). Sociology in Tourism. In: Robinson, P. Tourism: The Key Concepts.  Oxan: Routledge. pp 195-198.

Conference papers
Gurung, M. Rahimi, R. Ekiz, Erdogan. (2015), "Reviewing Place Image and Attachment Literature in the Context of Resident Support”. Experience EuroCHRIE 2015, 15-17 October 2015, Manchester Metropolitan University, Manchester, UK.
Rahimi, R. Williams, Sarah. (2015), "Motivations of Eastern European Students to Study Tourism and Hospitality (HND Level) in the UK: Case of Romanian Students”. The 5th AHTMM Conference, 18-21 June 2015, Beppu, Japan.
Rahimi, R. (2015), "Implementing Customer Relationship Management (CRM) in Hotel Industry from an Organizational Culture Perspective”. 28th January, Research Conference at University of Wolverhampton Business School, United Kingdom.
Rahimi, R. Nadda, V. and Muldiwa, D. (2014), "Motivations of Asian Students to Study Tourism and Hospitality in the UK: Case of Indian, Bangladeshi, Pakistani and Nepali Students”. The 7th World Conference for Graduate Research in Tourism, Hospitality and Leisure. Istanbul, Turkey.
Rahimi, R, Ekiz, E.H, and Bavik, A. (2014), "Identifying the Themes of Customer Relationship Management in the UK Budget Hotels”. International Conference on Experiential Learning in Hospitality and Tourism. Macau, China.
Rahimi, R. (2014), "Organisational Culture Perspective and Implementing Customer Relationship Management (CRM) in Hotel Industry: Case of a Chain Hotel in the UK”. The 7th World Conference for Graduate Research in Tourism, Hospitality and Leisure. Istanbul, Turkey.
Rahimi, R. (2012), "CRM Implementation from an organizational culture perspective”. The 6th World Conference of Tourism, Hospitality and Leisure. Fethiye, Turkey.
Rahimi, R. (2011), "CRM Application in Hotel Industry”, Leisure Industries Undergraduate Research Conference, January, University of Wolverhampton, United Kingdom.
Rahimi, R. (2010), "Customer Relationship Management in Accommodation Sector”, the 5th World Conference of Tourism, Hospitality and Leisure. Kappadokia, Turkey.
Gunlu. E, Pala, T and Rahimi, R. (2010), "The Effects of Societal Values and Religion on Women’s Career Development: Comparison of Turkey and Iran”, WOCMES world Congress for Middle Eastern studies, Barcelona, Spain.
Rahimi, R. (2010), "Customer Relationship Management implementation in hotel industry” International Hospitality and Tourism Research Conference, HTMi, Switzerland.
Rahimi, R. (2008), "Feasibility Study of Customer Relationship Management (CRM) Application in Chain Hotels”. The 4th World Conference for Graduate Research in Tourism, Hospitality and Leisure. Antalya, Turkey.


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